FAQ

Coup De Coeur, pronounced as [koo-de-quer]. The company was founded in 2015 with a goal of making a meaningful difference in people's lives by simplifying and streamlining everyday wear choices. Since then, we've been working to develop products that complement and enhance, rather than overwhelm, your individuality.

Please allow 2 - 4 weeks for delivery. All of our products are dispatched within 3 business days but during peak times such as holiday seasons and public holidays this may be delayed slightly. We select a balance of the fastest and cost effective shipping offered. If by chance your item has not arrived within 20 business days please contact us with your email so that we may assist you regarding the status of your order. Orders depending on the destination in the world might take longer due to couriers and customs inspections so please take this into consideration should your order not arrive within the usual 30 days.

Yes! All Coup De Coeur timepieces are warranted for repair within one year from date-of purchase. Our warranty does not cover accidental damage, external case damage, or scratches. Tampering with the watch case will void the warranty… so contact us before you do that.

Coup De Coeur exclusively uses the United States Dollar (USD). International payments are automatically converted when paying via PayPal®.

Yes! We accept PayPal® as a payment method as well as all major credit cards for your convenience.

We’re here to help! Please feel free to send us an email at hi@coupdecoeur.co if you have any questions. Facebook Messenger : http://m.me/coupdecoeur.co